Refund & Replacement Policy
At Yeshua Culture Apparel, each piece is made to order through our print-on-demand production system. Because every garment is produced specifically after an order is placed, all sales are final. We do not accept returns or exchanges.
We encourage you to carefully review the product description and the size chart provided on each product page before placing your order to ensure you select the right size and fit.
ORDER CANCELLATIONS
Cancellation requests must be submitted within 24 hours of placing your order.
After the 24-hour cancellation period has passed, your order is considered final and cannot be canceled.
To request a cancellation, please email hello@yeshuacultureapparel.com as soon as possible and include your name and order number.
Because our garments are made to order, production may begin shortly after an order is placed. If production or fulfillment has already begun before we are able to process your cancellation request, cancellation may no longer be possible.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We stand behind the quality and accuracy of our products. If your garment arrives damaged, defective, or you receive an incorrect item, you may contact us within 30 days of delivery to request a refund or free replacement.
For damaged or defective garment claims, the item must be unworn and unwashed, and the damage must not be an intentional part of the garment's design or finish.
When contacting us, you must provide:
- At least one clear photo showing the damage, defect, or incorrect item.
- One clear video showing the damage, defect, or incorrect item.
Both photo and video evidence are required for us to review the claim.
Please email the required documentation along with your name and order number to hello@yeshuacultureapparel.com. Once we review and approve the claim, we will contact you regarding the next step.
REPLACEMENTS
If your claim is approved and you choose a replacement, you do not need to return or ship the original garment to us. You may keep it.
We will contact you to confirm the appropriate item and size needed for your replacement and arrange for a new garment to be produced and shipped to you at no additional charge.
REFUNDS
Because Yeshua Culture Apparel operates using a made-to-order, print-on-demand production model, we do not issue refunds for incorrect sizing, change of mind, fit preference, color preference, or buyer's remorse.
Refunds are available only for eligible damaged, defective, or incorrect items reported within 30 days of delivery and approved through the process outlined above.
If an approved claim is resolved through a refund rather than a replacement, the refund will be issued to the original payment method used for the order.
Please review the product-specific size chart on each product page before ordering, as sizing and fit may vary between garments.
EXCHANGES
We do not accept exchanges.
Because each garment is made to order, we are unable to exchange products due to incorrect sizing, fit preference, color selection, or a change of mind.
To help you choose confidently, every Yeshua Culture Apparel product page includes a dedicated size chart and fit information. Please review these carefully before completing your purchase.
NO RETURN SHIPPING REQUIRED
Yeshua Culture Apparel does not require damaged, defective, or incorrect garments to be shipped back to us unless we specifically request otherwise.
If your claim is approved, you may keep the original garment. We will resolve the claim through an approved refund or free replacement, depending on the resolution selected.
Please do not send products to Yeshua Culture Apparel without prior authorization.
By adhering to this policy, customers can help ensure a straightforward and efficient refund or replacement experience. We appreciate your understanding and cooperation in maintaining the quality and integrity of our products.
For questions regarding an order, cancellation, refund, or replacement, please contact us at hello@yeshuacultureapparel.com.
Thank you, and God Bless!